Delivering trust in your brand
We are the UK’s largest independent provider of home appliance services. Offering our clients and customers a range of services including installation, inspection, repair and replacement.
With a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.
Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to direct domestic support.
Specialists in Support Service Solutions
Our services are delivered by our specialist group divisions:
Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…Find out more
We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…Find out more
In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…Find out more
Serving the best – our clients and customers
What they say about us
Help in a crisisBy Howard Grindrod | Vice president of Hisense UK
“Pacifica are demonstrating how good they are in a crisis”
Proactive national serviceBy Mark Broad | Head of Aftersales at Howdens Joinery Co
"Making sure its employed field engineers that are entering consumers' homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients' customers. All at Pacifica should be extremely proud of yourselves. Keep up the good work and stay safe all.”
Support when it's neededBy Lesley Povah | The Very Group Warranty
“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”
Glen Dimplex Home Appliances and Pacifica announce after sales appliance repair and customer service partnership
Glen Dimplex Home Appliances (GDHA) will partner with Pacifica to deliver its UK after sales repair and customer…
Thu 01 February 24Read More
Pacifica partners with Sunderland and County Durham Foodbank to support communities in need
Pacifica has partnered with the Sunderland and County Durham Foodbank to support families and communities in crisis.
Wed 20 December 23Read More
Pacifica launch nationwide 20th anniversary foodbank initiative
Pacifica has launched a nationwide food bank initiative as part of its 20th anniversary.
Mon 27 November 23Read More