Welcome to Pacifica

You're in safe hands

Delivering trust in your brand

We are the UK’s largest independent provider of home appliance services. Offering our clients and customers a range of services including installation, inspection, repair and replacement.

With a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.

Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to direct domestic support.

Specialists in Support Service Solutions

Our services are delivered by our specialist group divisions:

Engineer repairing washing machine
Appliance services

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…

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UK Warranty call centre
UK Warranty

We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…

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Software engineer
Software Services

In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…

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Serving the best – our clients and customers

  • Howdens
  • Allianz
  • Co Op
  • ao.com
  • Hisense
  • Currys PC World
  • Allianz
  • Shop Direct
  • LG
  • Sony

What they say about us

Hisense logo
Help in a crisis
By Howard Grindrod | Vice president of Hisense UK

“Pacifica are demonstrating how good they are in a crisis”

Howdens logo
Proactive national service
By Mark Broad | Head of Aftersales at Howdens Joinery Co

"Making sure its employed field engineers that are entering consumers' homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients' customers. All at Pacifica should be extremely proud of yourselves. Keep up the good work and stay safe all.”

Very Logo
Support when it's needed
By Lesley Povah | The Very Group Warranty 

“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”

Latest News

New chairman pic
Former HomeServe UK CEO appointed as chairman of Pacifica

Pacifica has announced the highly experienced non-executive director and former chief executive of HomeServe UK, Martin…

Thu 06 June 24

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Pacifica aims to add a further 45 franchisees to its Pacifica Local network
Pacifica Local Sets Sights on Expanding Its Franchise Network with 45 New Recruits

Pacifica, the leading independent provider of Domestic Appliance Repairs in the Major Domestic Appliance (MDA) market,…

Tue 26 March 24

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Neil Martin, managing director of Pacifica Warranty
Pacifica Warranty acquires Retracare to expand warranty services and products for independent appliance retailers

Pacifica Warranty, the domestic appliance warranty services provider, has acquired Retracare, the extended warranty arm…

Thu 14 March 24

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