Welcome to Pacifica

You're in safe hands

Delivering trust in your brand

We are the UK’s largest independent provider of home appliance services. Offering our clients and customers a range of services including installation, inspection, repair and replacement.

With a clear focus on outstanding service that sets us apart. Our ultimate aim is to enhance your reputation by providing service solutions that reinforce trust and confidence in your brand.

Founded in 2003, our group has grown to become a major supplier to the domestic support services industry in the UK and Europe. Our unique range of services empowers us to assist a wide spectrum of customers, from manufacturers and retailers to direct domestic support.

Specialists in Support Service Solutions

Our services are delivered by our specialist group divisions:

Engineer repairing washing machine
Appliance services

Pacifica Appliance Services controls and manages an expert workforce of over 140 directly-employed engineers and gadget technicians. Technical expertise gained over many years, combined…

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UK Warranty call centre
UK Warranty

We’re specialists in end-to-end warranty services, from creation to delivery. Our expertise means we’re perfectly placed to represent your brand and use our skills to support your…

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Software engineer
Software Services

In a world where businesses and consumers are increasingly connected, our software offers the latest in flexible solutions to ensure real-time, efficient communications at every…

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Serving the best – our clients and customers

  • Howdens
  • Allianz
  • Co Op
  • ao.com
  • Hisense
  • Currys PC World
  • Allianz
  • Shop Direct
  • LG
  • Sony

What they say about us

Hisense logo
Help in a crisis
By Howard Grindrod | Vice president of Hisense UK

“Pacifica are demonstrating how good they are in a crisis”

Howdens logo
Proactive national service
By Mark Broad | Head of Aftersales at Howdens Joinery Co

"Making sure its employed field engineers that are entering consumers' homes are equipped with PPE and follow a strict regime to ensure the safety of all their clients' customers. All at Pacifica should be extremely proud of yourselves. Keep up the good work and stay safe all.”

Very Logo
Support when it's needed
By Lesley Povah | The Very Group Warranty 

“We also appreciate not only your offer to support us as our business is adjusting to the many challenges presented, but the speed in which this has been switched on”

Latest News

Kevin and David
Glen Dimplex Home Appliances and Pacifica announce after sales appliance repair and customer service partnership

Glen Dimplex Home Appliances (GDHA) will partner with Pacifica to deliver its UK after sales repair and customer…

Thu 01 February 24

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Team at Distribution Centre
Pacifica partners with Sunderland and County Durham Foodbank to support communities in need

Pacifica has partnered with the Sunderland and County Durham Foodbank to support families and communities in crisis.

Wed 20 December 23

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Jordan and Cat in the food bank
Pacifica launch nationwide 20th anniversary foodbank initiative

Pacifica has launched a nationwide food bank initiative as part of its 20th anniversary.

Mon 27 November 23

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