Objective
The objective of the Corporate Social Responsibility (CSR) Policy is to ensure Pacifica Group monitors and ensures its active compliance with the spirit of the law, ethical standards and national and international norms. CSR strategies encourage us to make a positive impact on the environment including consumers, employees, suppliers, communities and others.
We recognise that our social, economic and environmental responsibilities to these stakeholders are integral to our business. We aim to demonstrate these responsibilities through our actions and within our corporate policies.
We take seriously all feedback that we receive from our stakeholders and, where possible, maintain open dialogue to ensure that we fulfil the requirements outlined in this policy.
We shall be open and honest in communicating our strategies, targets, performance and governance to our stakeholders in our continual commitment to sustainable development.
Scope
This document sets out how our organisation addresses the impact of the way it operates and conducts its business with regard to economic, social and environmental considerations and by publishing and committing to this document our firm aims to align its business values to the needs of our staff, suppliers, regulators, stakeholders, customers and the wider community.
CSR Procedure:
Environment
We aim to protect the environment and we consider the environmental impact of our operations from sourcing supplies, production processes, waste streams and deliveries. We do this by:
- Complying with all relevant environmental legislations, regulations and approved codes of practice.
- Protecting the environment by striving to prevent and minimise our contribution to pollution of land, air and water.
- Seeking to keep wastage to a minimum and maximise the efficient use of materials and resources.
- Managing and disposing of all waste in a responsible manner.
- Providing training for our staff so that we all work in accordance with this policy statement and within an environmentally aware culture.
- Providing a safe and healthy working environment.
- Regularly communicating our environmental performance to our employees and other significant stakeholders.
- Developing our management processes to ensure that environmental factors are considered during planning and implementation.
- Monitoring and continuously improving our environmental performance.
Kevin Brown is the Chief Executive Officer and he will ensure that we reduce our environmental impact by:
- Reducing all our transportation requirements wherever possible and utilising public transport and such facilities as web-ex and conference call facilities.
- By using vehicles that are regularly serviced and checked with regards to their emission levels and economically use their fuel.
- Sourcing and buying locally to save fuel costs wherever possible.
- Ensuring that all electrical equipment is switched off when not required.
- Ensuring that water is used efficiently.
- Printing in mono and double sided wherever possible.
- Recycling all waste.
- Working with like-minded suppliers who take steps to minimise their environmental impact.
Local Community
We will also ensure that our work wherever possible with the local community involves:
- Working and supporting local and national charities;
- Encouraging volunteer work in community activities.
Clients/Suppliers
We will also ensure that we deal responsibly, openly and fairly with clients/suppliers and potential clients/suppliers by:
- Ensuring that all our advertising and documentation about the business and its activities are clear, informative, legal, decent, honest and truthful.
- Ensuring our contracts clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way that safeguards against unfair business practices.
- Registering and resolving customer complaints in accordance with our Complaints Handling Procedure.
- Encouraging suppliers and contractors to adopt responsible business policies and practices including working towards eliminating child labour in supply chains.
- Being open and honest about our products and services and telling customers what they want to know, including what we do to be socially responsible.
- Ensuring that if something goes wrong we will acknowledge the problem and deal with it.
- Listening to our clients so that this can help us improve the products and services we offer to them.
- Ensuring that we benchmark and evaluate what we do in order to constantly improve our competitive edge in the marketplace.
We will also ensure that we deal responsibly, openly and fairly with suppliers by:
- Ensuring that we use local suppliers as much as possible.
- That we will endeavour to pay on time.
Employees/Staff
We will also ensure that we deal responsibly, openly and fairly with employees and staff by:
- Operating an equal opportunities policy for all present and future employees;
- Offering our employees clear and fair terms of employment and provide resources to enable their continual development.
- Maintaining a clear and fair employee remuneration policy.
- Providing safeguards to ensure that all employees are treated with respect and without sexual, physical or mental harassment.
- Providing and striving to maintain a clean, healthy and safe working environment.
- Setting out the agreed terms, conditions and the basis of our relationship.
- Operating in a way that safeguards against unfair business practices.
Conflicts of Interest and Confidentiality
Whilst we respect the privacy of its employees, all our firm’s employees are expected to avoid personal activities and financial interests, which could conflict with their responsibilities to our firm.
Our employees and consultants must not seek gain for themselves or others through misuse of their positions or company property.
All actual and potential conflicts (including those arising from the activities or interests of close relatives or partners) should be disclosed to and discussed with an employee’s line manager.
Information received by anyone in the course of his or her employment must not be used for personal gain or for any purpose other than that for which it was given.
Where information is confidential, that confidentiality must be respected.
Human Rights
We support the principles of the United Nations Universal Declaration of Human Rights and the International Labour Organisation Declaration on Fundamental Principles and Rights at Work. We will adhere to the following principles in respect of our staff.
We will treat all employees fairly and honestly, regardless of where they work. All staff will have agreed terms and conditions in accordance with local law or practice and will be given appropriate job skills training.
We will pay a fair wage reflecting local markets and conditions. We will always meet any national minimum wage.
Working hours shall not be excessive. They shall comply with industry guidelines and national standards where they exist.
We will not employ illegal child labour, forced or bonded labour, forced overtime or condone illegal child labour.
Employees have the rights of freedom of association and collective bargaining. We respect the right of our employees to choose whether or not to join a trade union without influence or interference from management. Furthermore, we support the right of our employees to exercise that right through a secret ballot.
We will negotiate in good faith with the properly elected representatives of our employees.
We will abide by the non-discrimination laws in every country where we operate.
We will not use or condone the use of corporal punishment, mental or physical coercion or verbal abuse. We have disciplinary procedures for any member of staff whose conduct falls below the required standard.
We have formal grievance procedures through which staff can raise personal and work-related issues.
All staff will be given reasonable access to bathroom and rest facilities.
UK GDPR
We will also ensure that we commit to deal responsibly, openly and fairly with personal data as part of our arrangements within our Data Protection (UK GDPR) Management System by:
- Maintaining our Registrations with the Information Commissioners Office (ICO)
- Maintaining our ISO:27001 accreditation for our Information Security Management System (ISMS)
Appointing a Data Protection Officer
- Fully complying with UK GDPR and Data Protection legislation.
- Publishing our Privacy Notice on our website, informing what we do with personal data.
- Processing all data in line with company UK GDPR policies and our Information Security Management System.
The operational and ultimate responsibility for the commitment to our corporate social responsibility principles lies with the directors of the firm. Each employee is expected to give their full co-operation to the above principles in their activities at work.
The effectiveness of the Policy Statement will be monitored and reviewed at least annually by Kevin Brown to ensure the firm’s continuing compliance with any relevant legislation and to meet new business requirements and to identify areas in need of improvement.
The aims of this policy will be communicated to new staff upon joining and at annual staff reviews.
- Privacy notice
- Accessibility Statement
- Environmental Policy
- Information Charter
- Complaints Handling
- Subject Access Request (SAR)
- Anti-Bribery
- Modern Slavery And Human Trafficking
- Relay UK service
- Section 172 Statement
- Sustainability statement
- Pacifica Take Back Scheme
- Corporate Social Responsibility
- Health & Safety Policy Statement
- Equality and Diversity
- Cookies
- Quality Policy